Terms & Conditions

1. About These Terms

These terms apply to the use of this website and to every booking made with New Abhai Travels ("we", "us", "our"), 111-A/5, Ashok Nagar, Hotel Bliss Building, G.T. Road, Kanpur, Uttar Pradesh, India, whether you book by phone, WhatsApp or email. "You" and "the customer" mean the person making the booking, together with everyone travelling under that booking.

Please read these terms together with our Privacy Policy and Cancellation & Refund Policy. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.

2. Our Services

We provide cars, tempo travellers and buses on hire with a professional driver for local, outstation, corporate and group travel. Self-drive hire is not available.

Where you ask for a vehicle that is not listed on this website, we may arrange one through a partner operator. We'll tell you before you confirm if a vehicle is provided by a partner operator.

3. Who Can Book

Bookings must be made by a person aged 18 or above who is competent to enter into a contract under the Indian Contract Act, 1872. The person who books is responsible for the conduct of all passengers travelling under the booking.

4. Information on This Website

Vehicle listings, photos, seating capacities and features on this website are for general information. They are not an offer or a guarantee of availability. Photos are representative; the vehicle provided will be of the confirmed model or category, but colour, trim and interior details may differ. Rates are not displayed because they depend on route, duration and season, and they are confirmed to you directly before booking.

5. Booking & Confirmation

A booking is confirmed only when all of the following have happened:

• We have confirmed the vehicle, rate, inclusions and travel dates to you in writing (WhatsApp or email counts)
• You have shared a valid government-issued photo ID (a masked Aadhaar is sufficient), your name and your mobile number
• The advance payment agreed for your booking has been received
• The rental agreement has been signed

No security deposit is required. Please give accurate details at booking, including pickup address, timing, destination, number of passengers and luggage, as the vehicle and quote are based on them.

6. Rates, Taxes & Extra Charges

Your quote will state what's included, such as kilometres, hours, fuel, driver allowance and night charges. GST and other taxes apply as per law and will be shown in your quote and invoice. Unless your quote says otherwise, these are payable separately:

• Toll tax, parking fees, state entry tax and inter-state permit charges
• Extra kilometres or hours beyond the agreed package, at the rate stated in your quote
• Waiting time beyond what was agreed
• Changes to the itinerary, detours or extra trips you ask for after confirmation
• Driver's food and overnight stay on outstation trips, where your quote says so

We'll tell you about any extra charge before it's incurred wherever possible, and you'll receive an itemised bill at the end of the trip.

7. Payments

This website does not accept payments. Payments are made directly to New Abhai Travels by the method agreed when you book, and a receipt is provided for every payment.

8. Fuel

• Fuel is included in the agreed fare unless your quote says otherwise.
• The vehicle will start with a reasonable fuel level, and fuel for the booked trip is covered as per your package.
• Extra kilometres, route changes, detours or extra trips beyond the package are charged as stated in your quote.
• Any fuel-related charge will be clearly communicated to you before the journey.

9. Safety, Passengers & Luggage

Our vehicles are operated as commercial passenger vehicles under the Motor Vehicles Act, 1988, with the registration, permits, fitness certificate and insurance it requires. To keep everyone safe and within the law:

• The number of passengers cannot exceed the vehicle's registered seating capacity. Children count as passengers.
• Seat belts must be worn wherever they are fitted.
• Luggage must fit safely within the vehicle's capacity. Items carried on the roof are at the driver's discretion.
• The driver will follow traffic laws, speed limits and safe-driving practice, and may refuse any instruction that is unsafe or unlawful, such as overspeeding, overloading or driving on a closed road.
• On long journeys the driver will take reasonable rest breaks. Overnight driving and very long driving hours are planned with you in advance, so the driver can drive safely.

10. Use of the Vehicle & Conduct

• The vehicle may be used only for the purpose and route agreed at booking.
• Smoking, drinking alcohol, and carrying illegal substances, weapons, or hazardous or inflammable goods inside the vehicle are strictly prohibited.
• Pets are allowed only with our approval in advance.
• Damage to the vehicle caused by misuse or negligence of passengers is chargeable at actual repair cost, supported by the repair bill. Normal wear and tear is not charged.
• The driver may end the trip if passengers are abusive, violent or so intoxicated that safety is at risk, or if the vehicle is used for an unlawful purpose. In that case, charges for the trip completed so far remain payable.

11. Personal Belongings

Passengers are responsible for their own belongings during the trip. If something is left behind, tell us as soon as possible and we'll do our best to trace it and arrange its return. Any courier charges for returning it are payable by you.

12. Delays & Changes on Our Side

Timings and routes can be affected by traffic, weather, road conditions, government orders, strikes or other events beyond our reasonable control. We'll keep you informed and work with you to minimise disruption, but we aren't responsible for delays caused by such events.

If a confirmed vehicle becomes unavailable, for example because of a breakdown, we'll arrange an alternative of similar or better standard at no extra cost. If we can't, any advance you've paid is refunded in full, as set out in our Cancellation & Refund Policy.

13. Liability

We'll take reasonable care to provide a safe, reliable and timely service, and we are responsible for losses caused by our own negligence or breach of these terms. We aren't responsible for indirect losses that we could not reasonably have foreseen, such as a missed flight, train or event caused by circumstances beyond our control.

Claims for injury or damage arising from a road accident are handled under the Motor Vehicles Act, 1988 and the vehicle's insurance policy, as provided by law.

14. Cancellations & Refunds

Cancellation charges and refunds are covered in our Cancellation & Refund Policy. Any cancellation charge that applies to your booking will be stated to you in writing before you pay an advance.

15. Use of This Website

The name "New Abhai Travels", our logo, and the text and photos on this website belong to us or are used with permission. You may not copy or reuse them for commercial purposes, or present yourself as us, without our written permission.

Reviews you submit must be honest and about your own experience. We don't publish fake reviews, and we may decline to publish reviews that are abusive, unlawful or unrelated to our service.

16. Complaints & Disputes

If anything goes wrong, please contact us first. Our Grievance Officer will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. See the Grievance Redressal page for details.

These terms are governed by the laws of India. Subject to your right as a consumer to approach the Consumer Commission with jurisdiction under the Consumer Protection Act, 2019, disputes are subject to the jurisdiction of the courts at Kanpur, Uttar Pradesh.

17. General

We may update these terms from time to time; the "Last updated" date shows the latest version. A booking is governed by the terms in force when it was confirmed. If any part of these terms is found to be unenforceable, the rest continues to apply.

By confirming a booking by phone, WhatsApp or email, you agree to these terms.

18. Contact Us

For any question about these terms, email newabhaitravels@yahoo.co.in or call +91 80902 02020.