Cancellation & Refund Policy

1. How Bookings Work

This website does not take payments. Every booking is confirmed directly with us by phone, WhatsApp or email. Any advance is paid to us directly, with a receipt, and refunds are made the same way. No security deposit is required.

2. Charges Are Agreed Before You Pay

Cancellation charges can vary by vehicle type, trip length and season, for example during weddings or festivals. So before you pay any advance, we'll tell you in writing (WhatsApp or email) the cancellation notice period and the charge that applies to your booking. We won't charge a cancellation fee that wasn't communicated to you this way.

3. Cancelling a Booking

You can cancel a confirmed booking at any time by calling us, sending a WhatsApp message or emailing us. Please cancel as early as possible so the vehicle and driver can be released. We'll confirm your cancellation and any refund amount in writing.

4. Refund of Advance

• Cancelled within the agreed notice period: your advance is refunded in full.
• Cancelled after the notice period, or on the day of travel: we may deduct the cancellation charge stated at booking, which covers the vehicle and driver already allocated, and refund the balance.
• No-show: if the vehicle reaches the pickup point at the agreed time and the passengers neither turn up nor cancel, the stated cancellation charge plus any actual cost of reaching the pickup point may be deducted, and the balance refunded.

5. After the Trip Has Started

If you end a trip early, you pay for the kilometres, hours or days actually used, subject to any minimum charge stated in your quote, and any balance of your advance is refunded. If a trip is cut short because of a fault on our side, such as a breakdown with no replacement, you aren't charged for the part we couldn't provide.

6. If We Can't Provide Your Booking

If we're unable to provide a confirmed booking, for example because of a vehicle breakdown, we'll make every reasonable effort to arrange an alternative vehicle of similar or better standard at no extra cost. If no suitable alternative is available, or you don't accept the alternative offered, your advance is refunded in full.

7. Events Beyond Anyone's Control

If travel becomes impossible because of a government order, natural disaster, road closure or similar event, we'll work with you to reschedule. If rescheduling isn't possible, your advance is refunded in full, less any non-recoverable costs already paid to third parties on your behalf (such as permits). Those costs will be shown to you with proof.

8. Refund Timeline & Method

Once a refund is confirmed, it is processed within 5–7 business days to the same account or method the payment came from. If you paid in cash, we'll refund by bank transfer or UPI to your account, or in cash against a signed receipt. If you haven't received a confirmed refund within this time, please contact us.

9. Questions or Complaints

To cancel a booking or ask about a refund, call +91 80902 02020, message us on WhatsApp, or email newabhaitravels@yahoo.co.in.

If you're unhappy with how a cancellation or refund was handled, see our Grievance Redressal page. This policy doesn't affect your rights under the Consumer Protection Act, 2019.