Grievance Redressal

1. We Want to Hear About It

If something about your booking, trip, driver, billing, refund or the way we've handled your personal data hasn't met your expectations, please tell us. This page explains how to raise a complaint and what happens next.

2. Grievance Officer

3. How to Raise a Complaint

Email, WhatsApp or write to the Grievance Officer with:

• Your name and the mobile number used for the booking
• The trip date and pickup location, or the booking reference if you have one
• What went wrong, and what you'd like us to do about it
• Any supporting photos, receipts or messages

For a request about your personal data (access, correction, erasure, withdrawal of consent or nomination), please say so clearly. We may ask you to confirm your identity first.

4. What Happens Next

• Within 48 hours: we acknowledge your complaint.
• Within 30 days: we look into it, keep you updated, and send you our resolution.

Most issues, such as billing corrections or refund status, are usually resolved much sooner.

5. If You're Not Satisfied

You can escalate your complaint at any stage:

• Consumer complaints: National Consumer Helpline, toll-free 1915, or online at consumerhelpline.gov.in. You can also file with the Consumer Commission with jurisdiction under the Consumer Protection Act, 2019, including online through e-Daakhil.
• Personal data complaints: after first raising the matter with our Grievance Officer, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.